PetWorld Return Policy

At PetWorld, we want you and your pets to love every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 60 days of delivery for eligible items.

To qualify for a return:

• The item must be in good condition.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase or order confirmation is required.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us right away. We will gladly offer a replacement or full refund at no extra cost.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us

If you need assistance with a return or refund, please contact the PetWorld support team with your order number and details about your request.

Thank you for shopping with PetWorld!